This is an audiovisual web-based psychiatry service.

The RANZCP supports the use of telepsychiatry, especially in rural and remote areas, as the care delivered is equal to that of face-to-face care. There are many services that provide the technology that can be used for telehealth such as Coviu, doxy.me, and Zoom.

Medicare partially subsidises telepsychiatry through Item 288. At present anyone can access telepsychiatry due to changes in the law brought about due to COVID.  These are due to cease in March 2021.  Item 288 criteria includes:

  • The patient is located in a telehealth eligible area (only inner/SE Melbourne and Geelong are ineligible in Victoria).
  • The patient is 15km by road from the provider.
  • or     The patient is in a residential care facility
  • or The patient is of an Aboriginal Health Service/Aboriginal Community Controlled Health Service.

Coviu Telehealth Provider

Coviu is being used as a video conferencing provider for Dr Scott Eaton and Dr Doug Blomley.  Coviu has been developed specifically for medical teleconferencing and privacy and confidentiality are core values of the service.  This is unlike some of the more popular services available.  Coviu suggest using Google Chrome as your browser for optimum performance.

Coviu has dedicated ‘rooms’ for healthcare providers.  Patients can be invited to the room via a link.  A patient visiting the link will be placed in a ‘waiting room’ until they are collected by the healthcare provider.

Dr Eaton’s  link is  https://sternbergclinic.coviu.com/room/@scotteaton

A visual step-by step guide for a patient visiting the Coviu room can be found here.